Values and behaviours

Updated 3 November 2023

Please familiarise yourself with our values and behaviours.

Customer Focused

• We seek to understand our customers and respond to their needs
• We keep our customers informed and explain our decisions
• We listen to and learn from customer feedback

Proactive

• We plan ahead
• We actively look for opportunities to improve
• We use our initiative to solve problems

Inclusive

• We respect everyone and treat them fairly
• We are open minded
• We challenge inappropriate behaviour

Accountable

• We take ownership
• We ask for support when we need it
• We do what we say we will